Devsation Privacy Policy

Devsation.com - Client Management, Invoicing and Support Software

Privacy policy

1. Who we are  Devsation, House # 7, Plot 34-D, Block 6 PECHS, Shahra-e-Faisal, Karachi, Pakistan, operates devsation.com and devsation.host. For privacy requests, email [email protected].

2. Information we collect

  • Account data: name, company, email, phone, billing address, and login credentials.
  • Order data: services purchased, invoices, payment references, and currency (EUR, USD, or PKR). We do not store full card numbers. Card payments, when offered, are handled by the payment processor.
  • Service data: domain names, DNS records, hosting files, databases, and mailbox content that you place on the service.
  • Support data: tickets and email you send us.
  • Technical data: IP address, browser type, and timestamps in server and client-area logs, used for security and abuse handling.

3. Why we use it

  • To create your account, provision hosting, domains, and email, and issue invoices
  • To take payment, prevent fraud, and respond to chargebacks
  • To provide support and notify you of renewal, suspension, or maintenance
  • To keep the platform secure and to investigate abuse
  • To meet tax and accounting duties

We do not sell personal information.

4. Who we share it with  We share data only as needed with:

  • Domain registries and registrars, for names you register
  • The data-centre and server operators that run the hosting platform
  • Banks and payment processors that settle your invoice
  • Email and infrastructure providers that deliver our own service messages
  • Authorities, when the law requires it

Each of those parties may process data outside Pakistan. We share only what that task requires.

5. How long we keep it  Account and invoice records are kept for as long as the account is open and for the period required by tax law after it closes. Server logs are kept for security for a limited period, then deleted or aggregated. Backups rotate on the schedule of the plan. After closure, hosting files and mailboxes are deleted according to the retention stated on the service, unless we must keep them for a legal claim or a chargeback.

6. Your choices  You may ask us to correct account details, to export the personal data we hold about you, or to delete it when we no longer need it for an active service, an unpaid invoice, or a legal duty. Email [email protected]. We may need to confirm you control the account before we act.

7. Cookies  The marketing sites and client area use cookies that keep you signed in and remember basic preferences. We do not use them to sell advertising profiles.

8. Security  Access to billing and server administration is limited to staff who need it. You are responsible for the strength of your client-area password and for who you allow into your hosting account.

9. Children  The services are for businesses and adults. We do not knowingly collect information from children.

Refund policy

1. How to request a refund  Email [email protected] from the address on the account, with the invoice number and the reason. You can also open a ticket in the client area. We reply within 5 business days.

2. Hosting and email  The first term of a new Shared hosting, Business hosting, VPS, or business-email service may be refunded in full if you request it within 7 days of the service start date and the account has not been suspended for abuse. After 7 days, or on any renewal, those fees are not refunded.

3. Domains  Domain registration, renewal, and transfer fees are not refundable. Registries charge these fees when the name is registered or renewed, and we cannot recover them. If a registration fails and the name is not registered, we refund the domain fee.

4. What is never refunded

  • Setup, migration, and one-time professional-service fees, once the work has started
  • Fees for a service suspended or terminated for breach of the Terms, including spam, malware, phishing, or illegal content
  • Charges that a card issuer has already reversed through a chargeback
  • Account credit that was itself issued as a previous refund

5. How refunds are paid  Approved refunds go back to the original payment method, in the currency of the invoice (EUR, USD, or PKR). If the bank or card network cannot accept that return, the amount is applied as credit on your Devsation account. Bank-transfer refunds are sent to the same account that paid the invoice. Refunds are issued within 14 business days of approval. Your bank may take additional time to post the credit.

6. Cancellation  Cancelling stops the next renewal. It does not by itself create a refund. A refund follows only the rules above.  

Devsation

Office:  House # 7, Plot 34-D, Block 6 PECHS Shahra-e-Faisal, Karachi, Pakistan

Phone: +92 321 3853365  Email: [email protected]  Billing: [email protected]

 Web:    https://devsation.com ·    https://devsation.host

Top